Questions about Zuzu
Simple answers about how Zuzu works: anonymous chat, the Let Go and Sky of Thoughts rituals, privacy and safety. If your question is not here, write to us at hello@zuzu.club.
What is Zuzu Club?
Zuzu Club is a free, anonymous place to say what is on your mind. You can chat one to one with a real stranger, release a worry in Let Go, or read and share feelings in the Sky of Thoughts. There is no signup, no login and no account.
What are Zuzu rituals?
Rituals are short, calm, interactive moments that help you feel lighter and put a feeling into words. Zuzu has two today: Let Go, where you release a worry into the night sky, and the Sky of Thoughts, where you share a feeling anonymously and see that others have felt it too. Each takes about a minute, and you do not need to talk to anyone.
What is Let Go and how does it work?
Let Go is a one minute ritual for a worry you keep carrying. You type the worry, it gathers inside a glowing star, and you watch the star slowly shrink and drift into a vast night sky while soft music plays and gentle words keep you company. Seeing your worry grow small against the whole sky can make it feel lighter.
For example: You write: "I keep replaying what I said in the meeting today." You place it in the star, and watch it fade into the night.
Is what I write in Let Go shared with anyone?
No. Worries you release in Let Go stay private. They are never posted to the Sky of Thoughts, never made public and never shown to other users, and they are deleted automatically after 30 days.
What is the Sky of Thoughts?
The Sky of Thoughts is a shared sky of anonymous feelings. Each emoji floating in it is a real thought from a real person. Tap an emoji to read the thought, or add your own and pick an emoji for how you feel. When you share, Zuzu shows you that other people have felt something similar.
For example: You tap a 😔 and read: "I have good friends, but there are things I have never told anyone." Then you add your own thought with a 🌧️.
Are thoughts in the Sky of Thoughts checked?
Yes. New thoughts are checked automatically, and any that may break our guidelines are held back for review before they appear. Please do not add names, phone numbers, places or anything that could identify you or someone else.
Is Zuzu really anonymous?
Yes. You never give a name, email or phone number. Each session gets a random, temporary name, and it is never linked to who you are.
For example: Today you might be "Serene Stone". Next time you might be "Quiet Lantern".
Is Zuzu free?
Yes, Zuzu is free to use. There are no ads and no paid plans. It is self-funded and kept alive by people who choose to donate.
Do I need to sign up or download an app?
No. Zuzu works in any browser on any phone or computer. If you like, you can add it to your home screen like an app, but you never need an account.
Are my chats saved?
No. Chat messages are not stored after a session ends. When the chat closes, it is gone.
Who will I talk to?
You choose a role. If you want to vent, you are matched with someone who chose to listen. If you want to help, you are matched with someone who needs to be heard. If no person is free, you can chat with the Zuzu AI Companion, which is clearly marked as an AI, until someone is.
What can I say when I vent?
Anything that is on your mind, in your own words. You do not need to explain everything or make it sound right. Starting with one small line is enough.
For example: "It has been a heavy day." "I just need someone to listen." "I do not know where to start."
What if someone is rude or makes me uncomfortable?
Tap the ••• menu at the top of the chat. Report tells our team what happened, and Block ends the chat right away so you are not matched with that person again. The other person is not told who reported them.
Is Zuzu therapy?
No. Zuzu is peer support and self-expression, not therapy. The people you talk to are not therapists, and Zuzu is not a replacement for a doctor, therapist or counselor. It is a place to be heard, not to be diagnosed or treated.
Is Zuzu a crisis line?
No. If you are in danger or thinking about ending your life, please contact local emergency services or a crisis helpline right away. You can find free, private helplines for your country at findahelpline.com. If a chat sounds like someone may be in danger, Zuzu gently shows these resources.
Can I use Zuzu from any country, at any time?
Yes. Zuzu is open 24 hours a day to people all over the world, in every time zone. It is in English for now.