Privacy & Terms

The Short Version

What "Anonymous" Means on Zuzu

You do not create an account, and you never have to tell Zuzu who you are. Each session gets a random, temporary name, like "Serene Stone", that is not linked to you.

Like any website, Zuzu still handles some technical data to work and to stay safe: your IP address, your device type (phone, tablet or computer), and the site you came from. Your IP address is used to limit abuse, like spam, and to work out your approximate country and city. Zuzu never uses this to find out who you are, and never sells or shares it for advertising.

Chats With a Person

Messages, photos and voice notes are passed through Zuzu's server straight to the other person, over an encrypted connection (HTTPS). They are not saved, and they are not read by a person or by AI. When the chat closes, it is gone.

One light check runs in the moment: if a message has words that suggest someone may be in danger, Zuzu shows a free helpline. Nothing from this check is stored.

Reactions on messages go straight to the other person and are not saved. Links in chats are never opened for you: tapping one only copies it.

When the other person opens a photo you sent, you see a small "Viewed". Only that signal is passed on, it is not saved, and text messages have no read receipts.

Suggested messages above the chat box are written by Zuzu ahead of time, not by AI. They are picked on your device to fit the moment in the chat, so nothing in the chat is read or sent anywhere to choose them.

GIFs come from GIPHY. When you search, your search words go to GIPHY through Zuzu's server. The GIF images themselves load from GIPHY, so GIPHY can see your IP address, as with any image on the web. Only G-rated GIFs are shown.

After a chat, you can say how you felt. Zuzu only counts the answers, never who gave them or about which chat. Warm answers send the other person a short, anonymous note. "Wish it went better" is never shown to them.

Feedback

The Feedback page needs no name and no email. Your note is sent to Zuzu by email so a real person can read it. Add an email only if you would like a reply.

The Zuzu AI Companion

When no person is free, you can chat with the Zuzu AI Companion. It is always labelled as an AI. To write its replies, your recent messages in that chat (up to the last 15) are sent to OpenAI, which handles them under its own API data policies. Zuzu does not save these chats. Please do not share personal details with it. How the AI Companion works.

Let Go

Worries you release in Let Go stay private. They are never posted to the Sky of Thoughts, never made public, never shown to other users and never linked to a name. Zuzu keeps them in its records, with the emoji you picked, the time, your device type and approximate location, for analysis and moderation: to understand how Let Go is used and to keep it safe.

The Sky of Thoughts

Thoughts and replies you share in the Sky of Thoughts are public and anonymous. Before they appear, they are checked automatically: quick rules, then OpenAI's moderation and a short AI review. Anything that looks off waits for a person to review it.

Thoughts stay in the Sky until they are removed. They have no account attached, so there is no delete button. To have one taken down, write to Zuzu with the exact text and it will be removed from the Sky. Zuzu also keeps the approximate location and device type of each thought privately. It is never shown in the Sky. Thoughts and replies that are removed are no longer shown to anyone, but Zuzu keeps a private copy for analysis and moderation.

Each thought has one or more feelings, like Lonely or Hope. Public thoughts can also appear on Zuzu's feeling pages, such as Lonely, so people searching for that feeling can find them. They appear without any location or name. Thoughts that read like someone may be in danger are never shown there. To have a thought taken down from the Sky and these pages, write to Zuzu with the exact text.

If someone reaches out to talk about your thought, you get a private invitation, and a chat only starts if you say yes. Zuzu does not store these invitations, and never shows who wrote a thought.

Chat Hour reminders

If you turn on reminders for Zuzu’s Chat Hour, your browser asks for permission first. Zuzu then keeps an anonymous push address for your device, with which Chat Hour you picked and how early. It is never linked to your name, email or phone number. Reminders are delivered through your browser’s own push service (for example Google, Apple or Mozilla). Turn them off on the Chat Hour page, or in your browser settings, and the address is removed.

Reports and Blocks

If you report someone in a chat, Zuzu keeps the reason, the two temporary names, the time and the approximate country for 90 days, to help keep the space safe. The messages are never kept. The other person is not told who reported them.

A block is held in memory only, for the rest of your visit. It is not saved.

Contact and Support Forms

If you write to Zuzu through a form or by email, your name (if you give it), your email address and your message are sent to Zuzu's inbox through an email service, and a short preview goes to the maker's private notifications. They are only used to reply to you.

If you invite someone from the Listener guide, the first name you type (and yours, if your link has one) is sent to the maker's private notifications and inbox, so they know a new listener may be coming. Nothing else is sent, and Zuzu does not store it.

Analytics and Browser Storage

Zuzu uses Google Analytics, through Google Tag Manager, to see things like how many people visit and which pages help. Google Analytics sets its own cookies. It is there to learn how Zuzu is used, and it may be removed later.

Zuzu also saves a few small things in your browser, never sent anywhere else: your temporary name, day or night theme, your sound settings (ambient music and notification sounds), a random key for your current tab (so a chat can reconnect), and whether you already answered "Where did you hear about Zuzu?". There are no advertising cookies.

Services Zuzu Uses

Terms of Use

Safety Disclosure

Your safety comes first. Zuzu Club is a peer-support platform and not a substitute for professional mental health services, diagnosis, or treatment. If you are in crisis or need immediate help, please contact professional emergency services or a crisis helpline. You can find a free helpline in your country.

Questions

Anything unclear, or want something removed? Write to Zuzu or email hello@zuzu.club. Every message is read by a real person.

Last Updated: September 2026