Community Safety

Safety at Zuzu

Zuzu connects strangers anonymously, one to one, so people can vent and be heard. It also has quiet rituals, Let Go and the Sky of Thoughts, for when you do not want to talk. Zuzu is peer support, not therapy and not a crisis service.

Anonymous does not mean anything goes. These guidelines keep Zuzu kind, and they apply in chats, in the Sky of Thoughts and in replies.

Community Guidelines

• Be kind, and listen without judging. Everyone here is a real person.
• Do not diagnose people or push advice on them.
• Do not ask for or share personal details: full names, phone numbers, addresses, social media handles, school or workplace, passwords or money details. Yours or anyone else's.
• No harassment, bullying, threats, stalking or pressure. If someone says no, or leaves, let them go.
• No hate about anyone's race, ethnicity, religion, nationality, disability, sex, sexual orientation or gender identity.
• No sexual messages, sexual photos or sexual role-play. No sexual content involving minors, ever.
• No scams, selling, spam, or pulling people to other apps.
• If someone may be in danger, point them to local emergency services or a free helpline.

Everyone Is Welcome

Zuzu is for everyone, whatever your background, beliefs, sexuality or gender identity. LGBTQ+ people are welcome to talk about coming out, relationships, family, or anything about who they are. Hate or slurs about anyone's identity are not allowed.

Reporting

In a chat, tap the ••• menu at the top, choose Report and pick a reason: Rude or harassing, Sexual or inappropriate, Hate or threats, Spam or scam, or Something else. You can also block at the same time. Zuzu is told about every report right away, and the other person is not told who reported them.

Because chats are not saved and there are no accounts, Zuzu cannot read the chat afterwards or ban someone by name. Reports help Zuzu spot patterns and make its safety tools better. Blocking is the fastest way to protect yourself.

For something in the Sky of Thoughts, or to tell Zuzu more, use the Contact page and choose Report abuse.

Blocking

Block ends the chat right away. The other person only sees that the chat ended. You will not be matched with them again for the rest of your visit, even if the page reloads. Because Zuzu has no accounts, a block cannot follow someone after they close Zuzu. You can always leave any chat, at any time, for any reason.

Photos and Voice Notes

Photos and GIFs from the other person arrive blurred. You choose whether to tap and see them, so an unwanted image does not catch you by surprise. Voice notes only play when you press play. Photos and voice notes are not saved, and they are not checked automatically yet. If something is not okay, report and block.

How Moderation Works

• Chats with a person: to protect your privacy, they are not read by Zuzu, by a person or by AI. One light check looks for words that suggest someone may be in danger, like "suicide", "want to die" or "hurt myself", and gently shows a free helpline. Nothing is stored.
• The Sky of Thoughts: every thought and reply is checked by quick rules, OpenAI's moderation and a short AI review. Anything unkind, unsafe, spammy or with personal details waits for a person to review it. Sad, angry or heavy feelings are welcome. The goal is safe expression, not perfect expression.
• The AI Companion: it is always labelled as an AI, stays with feelings and personal life, and gently turns away things like homework or code. How it works.

What Is Coming Next

Safety for chats is meant to grow with privacy-first AI guardrails: tools that can spot harm in the moment without saving or reading your chats. This is being worked on now. If you are an expert in AI guardrails, safety or evaluations, please offer your help. I would love to work on this together.

Age

Zuzu does not ask your age, because it does not ask for anything that could identify you. Zuzu is intended for users aged 16 and above. If you are younger, please use Zuzu only with the awareness and guidance of a parent or guardian.

If Someone Is in Danger

Zuzu is not a crisis service. If you or someone you are talking to may be in danger, please contact local emergency services or find a free helpline in your country. When a message sounds like someone may be in danger, Zuzu gently shows these resources in the chat.

Limits of Anonymous Chat

Talking to a stranger can help, but it has risks. Zuzu cannot check who someone is, how old they are, what they want, or whether their advice is right. Trust your feelings: if a chat feels wrong, leave. Never meet someone you met on Zuzu, and never send money.

Your Privacy

Chats with a person are not saved. There are no accounts, and Zuzu never asks your name. Read Privacy & Terms to see exactly what is and is not kept.

Last Updated: September 2026